About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description

Job Title

Manager - Business Analyst

Location

Gurgaon HO

Department

Digital Technology

Function

Information technology

Reporting to

Senior Manager

Band

4

Job Summary

Responsible for managing a team of outsourced staff by providing deep technical expertise in designing and delivering end to end high performance, scalable & adaptable solutions for B2B systems, applications & data Integrations. He/ She would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction of the Product Manager and co-create solutions with the product engineering/delivery teams

Key Responsibilities:

- Partner with business teams to define business requirements to meet the product objectives. Ensure requirements are within our business standards and guidelines and align with our business strategy and objectives.

- Managing Business Requirement for new partner onboarding and enhancements in the digital systems including Policy admin systems and Integrated B2B and B2C assets

- Transform Business requirements/ask into user stories

- Provide consultancy to business for their digital needs on individual/group life products and enhancements.





- End to end responsibility and ownership of solutions from Designing till their implementation (done in Project Mode)

- Co-creating the product roadmap with the product manager to implement new features, enhancing existing features or sun-setting redundant features

- Involved in creating a prototype and ensuring that the product is tested for technical robustness

- Communicate, collaborate, and negotiate with key stakeholders (business groups, control groups etc.)

- Review work closely with various business partners and other departments to create future proof solutions covering digital, automation, APIs, integration and Resource management •

- Evaluating and implementing new frameworks, tools as part of projects

- Responsible for building and managing governance processes and making sure teams are consciously adhering to Processes

- Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity. Review metrics to measure value and identify opportunities for improvement.

- Provide technical expertise in solving/troubleshooting performance & other non-functional requirements

- Study digital solution performance on the field, identify the user issues, and get the technical issues sorted

- Training & Knowledge Management within the team and stakeholders

- Leading the team of business partners to co-create technical solutions for business problems

- Ensure quality deliveries are done on time for SIT/UAT, provide testing support

- Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives. Market Skills and Certifications

- Managing the Information Security and Compliance risks for the product





- Managing Product Backlog, Scrum Team, and Prioritization

- Working with UI/UX team on creating Design

OTHER RESPONSIBILITIES:

- To maintain a healthy working relationship with the business users and other members of the IT Team

- Responsible for overall performance, cost and delivery of technological solutions

Measures of Success:

- Alignment of Digital landscape to overall vision and blueprints

- Faster, better and cheaper delivery of applications via technology

- Exceptional user (internal/external) experience, automation and operational efficiency by adopting new cutting-edge technology solutions to solve business problems

- Trusted partnership with other departments of IT and business

- Compliance with Technical principles and standards including NFR’s/VAPT

- SLA Compliance, RCA and defect repetition

- Team Performance, Team Feedback, Healthy working environment

- Customer satisfaction ratings

Key competencies/skills required:

- Experience in business analysis, program/project management related position in a consumer-oriented, technology-dependent environment in financial services or related industries

- Should have worked on Agile Methodologies with exposure to tools like Jira etc

- Experience in the life insurance industry is preferable

- Understanding of mobile and web application technologies

- Understanding API’s have worked on API integrations projects.

- End to End designing of applications with backend integration

Passionate Problem Solver and “Can do attitude”, self-driven with sound communication & articulation skills

Desired qualifications and experience:

- B.E / MCA / MBA /degree from a reputed institute

- 5-6 years of strong business analysis experience with hands-on software development background

- Should have delivered at least 2-3 large projects preferably in insurance domain

- Should be working or should have worked with reputed organizations or startups

State:

Home Office

Branch:

Gurugram -90C

Department:

Digital Technology

Function:

Distribution transformation

Posted On:

09-Dec-2025

📌 Manager - Digital Solutions (India)
🏢 AxisMaxlife
📍 India