Operations Coordinator – Fresher

Department: Operations
Position: Operations Coordinator
Experience: Fresher / 0–1 Year
Employment Type: Full-time
Location: Dehradun, Uttarakhand
Industry: Pharmaceutical / Healthcare

Job Summary

We are looking for a young, enthusiastic, and well-communicated fresher to join our Operations team. The candidate will be responsible for handling official emails, customer follow-ups, internal coordination, documentation, data management, and day-to-day administrative activities.

The ideal candidate should have good verbal and written communication skills, a professional attitude, attention to detail, and the ability to coordinate effectively with customers and internal departments.

Key Responsibilities

- Handle official emails and respond to customers and internal teams professionally.
- Conduct regular customer follow-ups through email and telephone.
- Coordinate with customers regarding enquiries, requirements, orders, documents, and other operational matters.
- Maintain proper records of customer communication, follow-ups, and pending activities.
- Coordinate with internal departments to ensure timely completion of customer requirements.
- Prepare and maintain daily/weekly reports, MIS, and operational records.
- Maintain customer databases and update relevant information regularly.
- Prepare quotations, documents, letters, and other routine office communications as required.
- Follow up with concerned departments regarding pending tasks and provide timely updates.
- Assist in preparing and maintaining office documentation and files.
- Support the team in day-to-day administrative and operational activities.
- Track pending tasks and ensure timely follow-up until closure.
- Assist management and senior team members with routine operational requirements.
- Perform other administrative and coordination responsibilities assigned by the reporting manager.

Required Skills





- Excellent verbal and written communication skills.
- Positive email drafting and professional communication skills.
- Basic knowledge of MS Word and MS Excel.
- Good follow-up and coordination skills.
- Ability to communicate confidently with customers and internal teams.
- Good organizational and time-management skills.
- Ability to maintain records and documentation accurately.
- Positive attitude and willingness to learn.
- Ability to handle multiple tasks simultaneously.
- Professional behaviour and good interpersonal skills.

Qualification

- Graduate in BBA, B.Com, BA, B.Sc., or any relevant field.
- Freshers are encouraged to apply.
- Candidates with 0–1 year of experience in operations, administration, customer coordination, or back-office work may also apply.

Preferred Candidate Profile

- Smart, presentable, and confident personality.
- Strong communication and interpersonal skills.
- Comfortable making customer follow-up calls.
- Good command of English and Hindi.
- Willing to learn and take responsibility.
- Should be proactive rather than waiting for instructions.
- Should be comfortable working in a team-oriented and target-driven environment.

Key Performance Indicators (KPIs)

- Timely response to customer emails and queries.
- Completion of assigned customer follow-ups.
- Accuracy of documentation and records.
- Timely coordination with internal departments.
- Proper maintenance of customer and operational data.
- Timely closure of pending activities.
- Quality and professionalism of customer communication.
- Overall support provided to the Operations team.

What We Offer

- Opportunity to learn pharmaceutical business operations.
- Exposure to customer coordination and B2B communication.
- Professional learning and career growth opportunities.
- Training and guidance for freshers.
- Supportive and team-oriented work setting.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Operations Coordinator (Dehradun)
🏢 Acies Pharmaceutical
📍 Dehradun