E-commerce Customer Support & Order Management Executive
Location: Manewada Road, Nagpur, Maharashtra
Salary: ₹13,000 – ₹20,000/month
Employment: Full time
We are looking for a responsible and customer-focused E-commerce Customer Support & Order Management Executive to manage daily website orders and customer communication.
Responsibilities
- Manage and process daily website orders.
- Handle customer phone calls, WhatsApp, website chat, and emails.
- Confirm orders and provide delivery/order updates.
- Follow up on pending, delayed, cancelled, and returned orders.
- Coordinate with warehouse and delivery teams.
- Handle customer complaints and resolve issues professionally.
- Maintain accurate order and customer records.
- Ensure no order, call, or customer message is missed.
- Prepare basic daily order and customer-support reports.
Requirements
- Fluent spoken and written English is REQUIRED.
- Good customer-service and communication skills.
- Previous e-commerce/customer-service experience preferred.
- Basic knowledge of Excel/Google Sheets, WhatsApp, email, and web systems.
- Ability to manage multiple orders and customers.
- Responsible, organized, punctual, and professional.
- Hindi/Marathi is an advantage.
How to Apply
Please send your CV, previous work experience, languages spoken, and relevant e-commerce/customer-service experience.
Candidates with strong English communication skills will be preferred.