About the Role

We are seeking a motivated and target-driven Sales Executive / Key Account Manager to join our growing EdTech team, bridging client acquisition with hands-on technical support. In this dual-focus role, you will drive the adoption of our educational software solutions by connecting with prospective clients and meeting revenue goals, while also serving as a trusted technical advisor. You will assist customers with step-by-step guidance, troubleshooting computer systems, operating platforms, and technology concerns. Ideal for a proactive communicator with technical problem-solving skills, this position requires a passion for education technology and the ability to manage sales targets and client priorities in a fast-paced environment.

Key Responsibilities

· Sales & Account Growth: Source new opportunities through cold calling, email campaigns, and digital networking; manage the full sales cycle from initial contact to close to achieve revenue targets.

· Consultative Demos & Onboarding: Deliver engaging product demos, assess client needs to recommend optimal software packages, and assist customers with initial tool configurations, patches, and updates.

· Technical Support & Troubleshooting: Provide direct technical assistance to resolve software, hardware, and network connectivity issues using phone, chat, email, or remote access tools.

· System & Pipeline Management: Maintain up-to-date records of sales interactions, lead stages, and technical support tickets across CRM and help desk platforms.





· Customer Success & Prioritization: Prioritize and resolve support issues based on urgency, follow up to ensure full resolution, and maintain long-term client satisfaction.

· Cross-Functional Collaboration: Partner with marketing, product, and support teams to improve lead quality, escalate complex technical concerns, and maximize client retention.

1. Qualifications & Experience

· Bachelor’s degree in Business, Marketing, Computer Science, IT, or a related field.

· 0–1 year of proven experience in sales, business development, technical support, or customer success.

· Prior experience in the EdTech, SaaS, or software industry is highly desirable.

2. Core & Technical Competencies

· Technical Aptitude: Proficient with Windows/Mac OS, hardware diagnostics, and general network troubleshooting.

· Software Tools: Familiarity with CRM tools (Salesforce, HubSpot), ticketing/help desk software, and standard productivity platforms.

· Communication: Outstanding verbal and written communication with the ability to present products persuasively and explain technical solutions clearly.

· Execution & Mindset: Solid problem-solving, time-management, and multitasking skills with a target-driven, resilient attitude.

Contact Person - Manoj Kumar

Contact Number - +91-XXXXXXXXXX

Address - Yoctel Solutions Pvt. Ltd. - 27G, Jia Sarai, New Delhi - 74

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Key Accounts Manager (Hauz Khas)
🏢 Yoctel Solutions
📍 Hauz Khas