Job Summary

We are looking for an experienced and organized Gym Admin Manager to oversee the day-to-day administrative and operational activities of the gym. The candidate will be responsible for managing staff, memberships, customer service, billing, facility operations, vendor coordination, records, and ensuring a smooth and professional member experience.

Key Responsibilities

- Manage the daily administrative and operational activities of the gym.
- Supervise front desk, trainers, housekeeping, and other support staff.
- Manage member registrations, renewals, cancellations, transfers, and membership records.
- Handle customer enquiries, complaints, feedback, and service requests professionally.
- Monitor membership sales, renewals, collections, and outstanding payments.
- Coordinate with the sales team to achieve membership and revenue targets.
- Maintain accurate records of members, payments, attendance, leads, and daily operations.
- Manage gym schedules, staff attendance, shifts, leave, and discipline.
- Coordinate with vendors for equipment maintenance, housekeeping, supplies, and other services.
- Ensure all gym equipment, facilities, changing rooms, and common areas are clean and properly maintained.
- Monitor inventory of gym supplies, stationery, cleaning materials, and other operational items.
- Prepare daily, weekly, and monthly operational and revenue reports.
- Ensure proper use of billing software, CRM, POS, and membership management systems.
- Handle cash, billing, receipts, and basic financial documentation as required.
- Develop strong relationships with members and encourage customer retention and renewals.
- Coordinate promotional activities, membership campaigns, events,



and member engagement programs.
- Ensure compliance with company policies, safety standards, hygiene practices, and operational procedures.
- Identify operational issues and take timely corrective action.
- Support the Gym Manager/Club Manager in achieving business and customer-service objectives.

Requirements

- Graduate in any discipline; Business Administration, Hospitality, Management, or related qualification preferred.
- 3–6 years of experience in gym, fitness centre, health club, hospitality, retail, or service operations.
- Experience in administration, team supervision, customer service, and membership management.
- Good knowledge of billing, CRM, MS Office/Excel, and basic reporting.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage multiple responsibilities in a fast-paced setting.
- Customer-focused and target-oriented approach.
- Good organizational and time-management skills.
- Professional grooming and interpersonal skills.
- Willingness to work flexible shifts, weekends, and holidays.

Key Skills

- Gym Administration
- Fitness Centre Operations
- Membership Management
- Customer Relationship Management
- Team Management
- Staff Scheduling
- Sales & Membership Coordination
- Customer Service
- Billing & Collections
- CRM Management
- MS Excel & MS Office
- Inventory Management
- Vendor Management
- Facility Management
- Complaint Resolution
- Reporting & Documentation
- Staff Training & Coordination
- Retention & Renewal Management
- Communication Skills
- Leadership Skills
- Problem Solving
- Time Management
- Team Collaboration

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Gym Admin Manager (Nashik)
🏢 QTONET PRIVATE
📍 Nashik