Candidate Required Experience

· Minimum 4–6 years of experience in sales, preferably in building materials, tiles, roofing materials, sanitaryware, construction materials, interiors, hardware or related industries.

About the Role;

- We are looking for a smart, confident and target-oriented Branch Sales Manager to take ownership of the day-to-day sales activities from our office. The candidate will be responsible for handling walk-in customers, managing customer enquiries and sales calls, converting leads, following up with prospects, achieving sales targets and leading the telesales team. This is primarily an office-based sales management role. The candidate should be comfortable personally handling customers and calls while simultaneously managing and motivating the sales/telesales team.
- We are looking for a hands-on Sales Manager who can sell personally, handle customers confidently, manage calls, lead the telesales team and take complete ownership of the branch's sales performance.
- This is an office-based position. Candidates must be comfortable working from the office and personally handling walk-in customers and sales calls. The role is not a purely field-sales position. Candidates with strong experience in Branch Sales / Showroom Sales / Inside Sales / Telesales Management / Customer-facing Sales Management are encouraged to apply.

Candidate Required Experience

· Minimum 4–6 years of experience in sales, preferably in building materials, tiles, roofing materials, sanitaryware, construction materials, interiors, hardware or related industries.

· At least 2 years of experience in a supervisory/managerial sales role is preferred.

· Experience in telesales/team management and customer-facing sales will be an added advantage.

· Candidates who have managed a showroom, branch, sales office or inside-sales team will be preferred.

· Graduation in any discipline. MBA/PG qualification in Sales/Marketing/Business Management will be an added advantage.

· Smart,



confident and presentable.

· Strong in verbal communication and customer handling.

· Comfortable handling both customers and telephone calls.

· Target-oriented and commercially driven.

Key Responsibilities

- Branch / Office Sales Management

· Take overall responsibility for day-to-day sales activities at the branch/office.

· Achieve monthly and annual sales targets assigned by management.

· Handle walk-in customers professionally and understand their product requirements.

· Provide suitable product recommendations based on customer requirements.

· Prepare and coordinate quotations and ensure timely follow-up.

· Convert walk-in enquiries, telephone enquiries and online enquiries into sales.

· Maintain strong relationships with customers, dealers and prospective customers.

· Ensure proper follow-up from enquiry stage to order closure.

· Monitor pending enquiries, quotations, orders and customer follow-up

- Customer & Call Handling

· Personally handle important customer enquiries and sales calls.

· Attend inbound sales calls and respond to customer requirements.

· Make outbound calls to prospects and existing customers whenever required.

· Follow up with customers regarding quotations, orders and pending requirements.

· Handle customer objections and negotiate effectively to close sales.

· Ensure a professional customer experience at the office.

· Escalate and resolve customer complaints in coordination with the concerned departments.

- Telesales Team Management

· Lead, supervise and monitor the day-to-day activities of the telesales team.





· Allocate leads and enquiries among telesales executives.

· Set daily, weekly and monthly targets for the telesales team.

· Monitor calls, follow-ups, lead conversion and sales performance.

· Review individual and team performance against KPIs.

· Coach and motivate telesales executives to improve conversion rates.

· Identify performance gaps and take corrective action.

· Ensure proper follow-up of all leads generated through calls, WhatsApp, digital enquiries and other sources.

· Coordinate with the CRM/HR/Management team wherever required regarding team performance and discipline.

- Sales Performance & Reporting

· Track daily sales, enquiries, conversions and pending follow-ups.

· Prepare and submit daily/weekly/monthly sales reports to management.

· Monitor sales pipeline and ensure timely closure of opportunities.

· Analyse reasons for lost enquiries and develop strategies to improve conversion.

· Track individual sales and telesales team performance.

· Maintain accurate customer and enquiry records in the CRM/system. Provide management with feedback regarding customer requirements, market trends and competitor activity.

- Team Leadership

· Lead by example and actively participate in sales activities.

· Conduct regular team reviews and performance discussions.

· Train and mentor sales/telesales employees.

· Maintain discipline and qualified conduct within the team.

· Motivate the team to achieve assigned targets.

· Coordinate with HR regarding attendance, performance, training and employee-related matters.

· Build a positive, customer-focused and target-oriented sales culture.

- Coordination Coordinate closely with:

· Management / General Manager

· Telesales Team

· Sales Team

· Sales Coordinators

· Purchase Team

· Warehouse / Operations

· Accounts

· HR & Administration

Pay: ₹34,539.79 - ₹40,681.93 per month

Work Location: In person

📌 Branch Sales Manager (Thrissur)
🏢 Noori Business
📍 Thrissur