Location: Bangalore (Remote - Work From Home Position)
Working Hours: 7:00 PM IST to 4:00 AM IST (Night Shift)

Role Overview:

We are seeking a client-focused and qualified Client Support Executive to serve as the first point of contact for individuals exploring immigration and study pathways to Canada.

This role requires a minimum of two years of experience in client support (voice and chat). The ideal candidate will be comfortable managing client inquiries, maintaining CRM records, and supporting application processes within a fast-paced and service-oriented environment.

Key Responsibilities:

- Handle incoming calls, WhatsApp messages, and website inquiries
- Provide basic information regarding immigration and education services
- Manage and update leads within the CRM system
- Follow up with inquiries and work toward converting leads into clients
- Enroll eligible students into academic programs through partner platforms




- Collect and organize documentation from clients
- Escalate complex cases to immigration consultants or case managers
- Maintain accurate records of all communication within CRM systems
- Coordinate with internal teams to ensure smooth application processing
- Sort the case documents and update the checklist

Requirements:

- Minimum 2 years of experience in client support (voice and chat)
- Strong verbal and written communication skills
- Fluency in Punjabi, Hindi and English
- Ability to work night shifts aligned with Toronto business hours

Pay: ₹22,000.00 - ₹25,000.00 per month

Experience:

- Customer support: 2 years (Required)

Language:

- Punjabi (Required)

Shift availability:

- Night Shift (Required)

Work Location: Remote

📌 Client Support Executive - Voice and Chat (India)
🏢 Ethicworks Immigration Services Private
📍 India