- Communicate with clients and understand their requirements.
- Follow up with clients regularly.
- Handle client complaints and resolve issues.
- Coordinate with HR, Sales, and Operations teams.
- Track candidates, placements, replacements, and client requirements.
- Maintain client data and records in Excel/CRM software.
- Update clients about hiring and replacement status.
- Ensure client satisfaction and encourage repeat business.
- Prepare daily/weekly reports and follow-up records.
Straightforward interview answer:
“As a CRM Executive, my main responsibility is to maintain good relationships with clients, understand their requirements, coordinate with the internal team, handle complaints, and ensure timely service and follow-up.”