Job Title: Analyst I (Quality Analyst – Non-technical)

Department: Etech Insights

Reports to : Lead Analyst I

Location: Gandhinagar, Gujarat (onsite)

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:

· Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards

· Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level

· Provides necessary feedback to operations or clients to ensure critical compliance and behaviour issues are reported or escalated,



including unethical actions

· Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations

· Assists with routine and ad hoc requests

· Supports projects and initiatives within the department

· Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information

· Sends data and reports to account stakeholders if needed

. Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.

· Be flexible in an environment by championing and embracing change

We expect you to have:

· Graduate or equivalent

· Minimum 6 months work experience as Quality Analyst and should have handled International Quality audits.

· Computer proficiency in MS Office

· Flexible in working hours is a must

· Positive oral & written English skills and interpersonal communication skills

· Exceptional listening and analytical skills

· Ability to effectively organize, prioritize, multi-task and manage time

· Ability to work independently

· Excellent attention to detail

· Ability to exercise strict confidentiality in all matters

Pay: ₹21,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Analyst I/Quality Analyst (Non Technical) (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar