- Making Calls: Contact new prospects (outbound calling) or answer incoming inquiries (inbound calling).
- Pitching Products: Explain features, advantages, and special offers of goods or services.
- Closing Sales: Negotiate prices, handle objections, and secure purchases or bookings.
- Managing Data: Record customer details, call outcomes, and sales pipelines in a CRM (Customer Relationship Management) software.
- Following Up: Check in with buyers after delivery to ensure satisfaction and find cross-selling or upselling opportunities.
Required Skills
- Communication: Clear, confident, and polite verbal skills.
- Persuasion: The ability to convince people and handle rejection calmly.
- Product Knowledge: A strong understanding of what is being sold to answer questions accurately.
- Basic Tech: Familiarity with computers, MS Office, and CRM tools.