Senior Developer

Lucknow, Uttar PradeshChennai, Tamil Nadu

Job Summary

Time Management

Tower

H2R (SuccessFactors)

Level

L2

Delivery

Offshore

Required Experience

3–7 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

- Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.

- Analyze time-data, business-rule and integration issues and support configuration changes and testing.

- Handle assigned incidents, service requests, defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.

- Perform root-cause analysis, problem management and preventive actions for recurring production issues.

- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

- Strong hands-on expertise in Time Management and relevant integration points.

- Strong troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

- Experience in large, complex SAP/application landscapes and multi-vendor support environments.





Qualifications & Certifications

- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

- Relevant SAP SuccessFactors certification preferred.

- ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Key Responsibilities

Time Management

Tower

H2R (SuccessFactors)

Level

L2

Delivery

Offshore

Required Experience

3–7 years

Role Purpose

Provide high-quality AMS support and controlled change delivery for the Time Management capability within the H2R (SuccessFactors) tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration.

Key Responsibilities

- Support SuccessFactors Time Off/Time Tracking, work schedules, holiday calendars, time profiles, accruals and approvals.

- Analyze time-data, business-rule and integration issues and support configuration changes and testing.

- Handle assigned incidents, service requests,



defects and minor enhancements; prepare analysis, configuration/code, test evidence and documentation with senior SME support.

- Perform root-cause analysis, problem management and preventive actions for recurring production issues.

- Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.

- Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Required Skills & Knowledge

- Strong hands-on expertise in Time Management and relevant integration points.

- Robust troubleshooting, functional/technical analysis, production- support and stakeholder-management capabilities.

- Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.

- Experience in large, complex SAP/application landscapes and multi-vendor support environments.

Qualifications & Certifications

- Bachelor’s degree in Engineering , Computer Science, Information Systems, Business/Finance, or related discipline.

- Relevant SAP SuccessFactors certification preferred.

- ITIL Foundation or equivalent service-management knowledge is an advantage.

Preferred Experience

- Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.

- Experience in complex industrial, manufacturing, aerospace/ defence , regulated or similarly large enterprise environments is an advantage.

Skill Requirements

Other Requirements

📌 Senior Developer (Lucknow)
🏢 HCLTech
📍 Lucknow