Job Summary:

The Central Reservations Executive will be responsible for handling reservation enquiries, processing bookings, coordinating with hotels, and ensuring accurate booking information. The role requires good communication, attention to detail, and a customer-focused approach.

Experience:

Minimum 1–3 years of experience in reservations, front office, or a similar role in the hospitality industry.

Key Responsibilities:

- Handle reservation enquiries, bookings, modifications, and cancellations through phone, email, and other channels.
- Provide accurate information on room availability, rates, hotel facilities, and services.
- Coordinate with respective hotel teams to ensure smooth handling of reservations and guest requirements.
- Follow up on enquiries and support conversion of enquiries into confirmed bookings.
- Maintain accurate reservation records and ensure booking information is updated properly.
- Identify opportunities for upselling rooms and hotel services.
- Handle guest queries professionally and ensure timely resolution of reservation-related issues.

RequirementsSkills & Experience

- Previous experience in reservations, front office, or a similar hospitality role.
- Good communication and interpersonal skills.
- Fluency in English and Tamil is mandatory.
- Knowledge of Hindi, Malayalam, Kannada, Telugu, or any other Indian language will be an added advantage.




- Positive knowledge of reservation systems and hotel booking processes.
- Basic knowledge of Google Sheets, Google Docs, and Microsoft Office.
- Good organizational and multitasking abilities.

Personal Attributes

- Customer-focused and service-oriented.
- Responsible and attentive to detail.
- Proactive and good at handling guest queries.
- Ability to work effectively as part of a team.

Education:

Bachelor’s degree in Hospitality Management or a related field (preferred).

Languages:

- English (Mandatory)
- Tamil (Mandatory)
- Hindi / Malayalam / Kannada / Telugu / Other Indian Languages (Added Advantage)

Working Conditions:

- This position may require occasional weekend, holiday, or evening work to meet business needs.
- The role involves continuous interaction with guests and team members in a fast-paced environment.

Work Style:

Customer-focused, organized, responsive, and responsible.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

- Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Front desk: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Total Work: 1 year (Preferred)

Language:

- English (Preferred)
- Tamil (Preferred)
- Hindi (Preferred)

License/Certification:

- Driving Licence (Preferred)

Work Location: In person

📌 Central Reservation Executive (Madurai)
🏢 Poppys Hotel Private
📍 Madurai