Semi-Technical Customer Support Associate

Noida – Sector 62
Process: Semi-Technical Voice Customer Support
Process: US Voice
Work Mode: 100% WFO
Shift: Night Shift
Experience: 6 Months – 5 Years
5 Days Working
No Leaves During Training

SALARY

6–12 Months: Up to ₹4.5 LPA
12–18 Months: Up to ₹5 LPA
18+ Months: Up to ₹6 LPA

Maximum 25% hike on last drawn salary.

KEY RESPONSIBILITIES

- Handle inbound & outbound voice interactions
- Resolve customer queries, complaints & basic technical issues
- Troubleshoot issues using knowledge bases
- Document interactions in CRM/ticketing tools
- Escalate unresolved issues appropriately
- Maintain customer empathy & service quality
- Meet AHT, CSAT, FCR, Quality & Attendance targets




- Handle approximately 40–50 calls per shift

REQUIREMENTS

✔ Graduate / Undergraduate
✔ Minimum 6 Months Experience
✔ Customer Care / Customer Support / Contact Center experience
✔ Excellent English communication
✔ Solid troubleshooting & problem-solving skills
✔ Basic computer & CRM/ticketing knowledge
✔ Basic typing skills
✔ Comfortable working night shifts
✔ Willing to work on Indian holidays

Pay: ₹450,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Semi-Technical Customer Support Associate (Noida)
🏢 PixelKliq Private
📍 Noida