Job Title: Sales Team Lead – Hospitality & Resort Day-Out Packages (BPO / Tele-Sales)

Location: Banglore

Department: Hospitality Sales / Business Outbound

Employment Type: Full-time

Job Overview

We are looking for a high-energy, results-driven Sales Team Lead to direct and motivate our BPO/tele-sales team. In this role, you will lead a team of sales executives focused on driving revenue through corporate bookings, group sales, and individual day-out resort packages. You will be responsible for daily team performance, call quality, conversion metrics, and achieving aggressive monthly revenue targets.

Key ResponsibilitiesTeam Leadership & Performance Management

- Lead, mentor, and manage a team of 10–15 outbound/inbound sales executives.
- Conduct daily stand-ups, set daily/weekly conversion targets, and track agent SLAs and KPIs.
- Monitor live and recorded calls to evaluate call handling, pitch delivery, objection handling, and customer engagement.
- Perform weekly coaching sessions and product re-training to improve overall pitch-to-close conversion rates.

Sales & Revenue Generation

- Drive sales strategies for corporate team outings, MICE, group bookings, family day-outs, and seasonal resort packages.
- Oversee lead allocation and pipeline management through CRM tools to ensure rapid response times and thorough lead follow-ups.
- Handle escalated customer queries, high-value corporate inquiries, and custom package requests to help close deals.
- Track individual and team metrics, including dial rates, contact rates, average handling time (AHT), and conversion ratios.

Operations & Collaboration





- Work closely with resort operations and reservations teams to ensure accurate availability, customized itineraries, and seamless booking fulfillment.
- Provide continuous market feedback to the marketing and operations teams regarding package pricing, customer preferences, and competitor offerings.
- Prepare daily, weekly, and monthly performance reports for senior management.

Key Performance Indicators (KPIs)

- Team Revenue vs. Monthly Target Achievement
- Lead Conversion Rate & Lead Response SLA
- Average Ticket Size (Up-selling standard packages to customized/premium offers)
- Call Quality Score & Customer Satisfaction (CSAT)

Requirements & Qualifications

- Experience: 3–6 years of overall experience in tele-sales or BPO environments, with at least 1–2 years in a Team Lead role in hospitality, travel, resort sales, or event packaging.
- Domain Knowledge: Solid understanding of hospitality day-out package dynamics, group bookings, upselling meals/activities, and corporate sales cycles.
- Communication: Exceptional verbal and written communication skills with strong negotiation and persuasion capabilities.
- Tech Skills: Proficiency with CRM systems (e.g., Salesforce, LeadSquared, Zoho), dialers (Vicidial, Ameyo), and Excel/Google Sheets for reporting.
- Leadership: Strong team-building skills with a focus on coaching, motivation, and managing under pressure during peak travel seasons.

What We Offer

- Competitive base salary with an attractive team performance incentive structure.
- Employee discounts on resort stays and day-out amenities.
- Clear career progression paths within hospitality sales operations.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Sales Team Leader (Rajarajeshwari Nagar)
🏢 Ravishing retreat
📍 Rajarajeshwari Nagar