The Customer Relationship Officer is responsible for managing customer interactions, building robust relationships, ensuring customer satisfaction, and supporting business growth through effective sales and service delivery.
Key Roles & Responsibilities
1. Customer Relationship Management
- Build and maintain strong relationships with existing and new customers
- Understand customer needs and provide appropriate solutions
- Ensure a positive customer experience at all touch points
2. Sales Responsibilities
- Promote and sell company products/services to customers
- Identify new business opportunities through leads and referrals
- Achieve assigned sales targets
- Cross-sell and up-sell products to existing customers
- Maintain a pipeline of prospective customers
3. Customer Service Responsibilities
- Handle customer queries, complaints, and service requests efficiently
- Provide accurate information about products, services, and processes
- Ensure timely resolution of customer issues
- Follow up with customers to ensure satisfaction
4. Operational & Administrative Support
- Maintain records of customer interactions and transactions
- Ensure proper documentation and compliance with company policies
- Prepare reports on sales and customer service activities
5. Coordination & Teamwork
- Work closely with internal teams (operations, sales, support)
- Escalate issues when necessary and ensure resolution
- Support team goals and contribute to overall business objectives
Eligibility Criteria
- Graduate in any discipline (preferred)
- 1–3 years of experience in Tele sales/customer service (industry dependent)
Key Skills Required
- Excellent communication and interpersonal skills
- Customer-focused approach
- Tele Sales and negotiation skills
- Problem-solving ability
- Time management and organizational skills
Pay: ₹15,600.00 - ₹23,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Work from home