Housekeeping Supervisor

Department

Housekeeping

Reports To

Executive Housekeeper / Housekeeping Manager

Job Summary

The Housekeeping Supervisor is responsible for supervising and coordinating daily housekeeping operations to ensure that guest rooms, public areas, and service areas are clean, hygienic, well-maintained, and meet the organization’s quality standards.

Key Responsibilities

- Supervise and coordinate the daily activities of housekeeping staff.
- Allocate rooms and work assignments to Room Attendants, Public Area Attendants, and other housekeeping employees.
- Inspect guest rooms, corridors, public areas, and service areas to ensure cleanliness and proper maintenance.
- Ensure housekeeping standards, hygiene procedures, and safety guidelines are followed.
- Monitor the cleaning and preparation of guest rooms according to occupancy and arrival schedules.
- Check room status and coordinate with the Front Office regarding room readiness, discrepancies, and special requests.
- Train, guide, and motivate housekeeping staff to maintain high service standards.
- Conduct regular inspections and take corrective action when required.
- Monitor the proper use, storage, and availability of cleaning chemicals, equipment, linen, and guest supplies.
- Report maintenance issues, damages, lost property, and other concerns to the appropriate department.
- Maintain housekeeping records, checklists, inventory, and daily reports.
- Handle guest requests and complaints professionally and ensure timely resolution.
- Ensure proper grooming, discipline, attendance, and professional conduct of housekeeping staff.




- Assist the Executive Housekeeper/Housekeeping Manager with scheduling, inventory control, and departmental administration.
- Follow all fire, health, safety, and security procedures.
- Perform other duties assigned by management.

Required Skills & Qualifications

- Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
- Previous experience in housekeeping, preferably in a hotel or hospitality environment.
- Supervisory or team-leadership experience is preferred.
- Good knowledge of cleaning procedures, housekeeping standards, and hygiene practices.
- Robust communication and interpersonal skills.
- Good leadership, organization, and problem-solving abilities.
- Ability to work under pressure and manage multiple tasks.
- Basic computer knowledge and familiarity with housekeeping systems is an advantage.
- Professional appearance and positive attitude.

Key Performance Areas (KPIs)

- Guest room cleanliness and inspection scores.
- Guest satisfaction and complaint resolution.
- Staff productivity and attendance.
- Proper use and control of linen, supplies, and cleaning chemicals.
- Compliance with hygiene, safety, and housekeeping standards.
- Timely preparation of rooms for guest arrivals.
- Effective staff training and supervision.

Working Conditions

The position requires frequent movement throughout guest rooms, public areas, and housekeeping/service areas. The supervisor may be required to work shifts, weekends, holidays, and during periods of high occupancy.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Housekeeping Supervisor (Pachpadra)
🏢 HOTEL KAILASH EMPIRE
📍 Pachpadra