Job Description

Lead Service & Contracts

Role Overview

The Service & Contracts Lead is responsible for managing service contracts, Annual Maintenance Contracts (AMC), Service Level Agreements (SLAs), and the end-to-end Procure-to-Pay (P2P) cycle across manufacturing/business units. The role ensures effective contract governance, service delivery, commercial compliance, timely billing and payment realization, supplier coordination, and stakeholder management.

The position requires solid expertise in contract administration, commercial operations, procurement processes, negotiation, ERP systems, and service delivery management, TCO basis ordering, Team handling experience in steel Industry.

Key Responsibilities

1. Contract Management

- Draft, review, negotiate, and administer service contracts, AMCs, SLAs, purchase orders, and related commercial agreements.

- Ensure contracts comply with company policies, commercial requirements, legal provisions, and internal governance standards.

- Maintain a comprehensive contract database and monitor contract validity, renewals, expiries, amendments, and obligations.

- Coordinate with legal, finance, procurement, operations, and business stakeholders for contract review and approval.

- Monitor contractual deliverables, terms and conditions, penalties, warranties, payment terms, and service obligations.

2. P2P & Procurement Management

- Manage the complete Procure-to-Pay (P2P) cycle, from requirement identification and RFX/enquiry through sourcing, evaluation, negotiation, PO creation, service execution, invoice processing, and payment.

- Coordinate RFI/RFQ/RFP activities with suppliers and internal stakeholders.

- Ensure timely creation and release of purchase requisitions, purchase orders, service entries, and related documentation.

- Monitor procurement transactions and resolve process issues to ensure timely service delivery and payment.

- Drive compliance with procurement policies and approval workflows across business units.

3. Service Delivery & SLA Management

- Coordinate with internal service, operations, engineering, procurement, and vendor teams to ensure timely execution of contracted services.

- Monitor vendor/service-provider performance against agreed SLAs, KPIs, scope, quality, timelines, and contractual commitments.

- Track service reports, work completion, service entries, and customer/internal stakeholder feedback.





- Manage service-related escalations and coordinate corrective actions with relevant stakeholders.

- Identify opportunities for improving service quality, turnaround time, and operational efficiency.

4. Billing, Commercial & Revenue Management

- Ensure accurate and timely billing in accordance with contractual terms, approved rates, milestones, and service completion.

- Monitor invoices, outstanding payments, deductions, credit notes, and revenue realization.

- Coordinate with finance and accounts teams for invoice validation, reconciliation, and payment follow-up.

- Review commercial deviations and resolve billing discrepancies with suppliers/customers and internal stakeholders.

- Support cost optimization and commercial improvement initiatives.

5. Contract Compliance & Documentation

- Maintain accurate records of contracts, amendments, purchase orders, service reports, invoices, SLA performance, and related documentation.

- Ensure compliance with contractual obligations, company policies, procurement procedures, and audit requirements.

- Support internal and external audits by providing accurate contract and transaction documentation.

- Maintain appropriate documentation and audit trails throughout the contract and P2P lifecycle.

6. Contract Renewal & Business Development

- Proactively track upcoming contract expiries and initiate renewal activities within defined timelines.

- Evaluate supplier/service performance and commercial terms before contract renewal.

- Support negotiations for renewals, rate revisions, scope changes, and amendments.

- Identify opportunities for cost optimization, service enhancement, upselling, and cross-selling where applicable.

- Develop strong long-term relationships with key suppliers, service providers, and internal stakeholders.

7. Stakeholder & Vendor Management

- Act as a key interface between business units, service teams, procurement, finance, legal, vendors, and senior management.

- Lead discussions with suppliers and service providers regarding contractual, commercial, operational, and performance-related matters.





- Manage escalations and drive timely resolution of contractual and service issues.

- Build effective relationships with internal and external stakeholders to ensure business continuity.

Required Qualifications

- Bachelor's degree in Commerce, Engineering discipline.

- MBA/PG qualification in Procurement, Supply Chain, Operations, Finance, or Business Management is preferred.

- Typically 10+ years of relevant experience in service contracts, contract administration, procurement, P2P, or commercial operations.

- Experience in manufacturing, engineering services, Steel industry is preferred.

Required Skills

- Service Contract Management

- AMC & SLA Management

- Contract Administration & Governance

- Procure-to-Pay (P2P) Management

- RFX / RFQ / RFP Management

- Supplier & Vendor Management

- Commercial Negotiation

- Purchase Order Management

- Billing & Invoice Reconciliation

- Payment & Revenue Tracking

- Contract Renewal & Amendment Management

- Cost Optimization

- Stakeholder Management

- Escalation Management

- Compliance & Audit Management

- Commercial Terms & Conditions

- Risk Management

- Analytical & Problem-Solving Skills

Systems & Tools

- SAP / ERP systems

- SAP Ariba

- Procure-to-Pay platforms

- Microsoft Excel, Word and PowerPoint

- Contract management/procurement systems

Key Competencies

- Strong commercial and contractual acumen

- Excellent negotiation and communication skills

- Strong attention to detail

- Analytical and problem-solving ability

- Effective stakeholder coordination

- Vendor relationship management

- Time management and ability to manage multiple priorities

- Process orientation and compliance mindset

- Ability to manage the complete RFX-to-Payment lifecycle

- Strong ownership and accountability

Key Performance Indicators

- Contract renewal and compliance rate

- SLA adherence and service performance

- P2P cycle-time improvement

- Purchase order and invoice processing efficiency

- Payment and outstanding-due closure

- Cost savings and commercial optimization

- Vendor performance

- Contract documentation and audit compliance

Service quality and stakeholder satisfaction

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Job Snapshot

Updated Date

31-08-2026

Job ID

Job_3106

Department

Materials - Contracts

Location

Jajpur, Odisha , India

Experience

10 - 20 Years

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