Assists the Guest Relationship head in administering front office functions.
- Front office areas include and Guest Services/Front Desk & Security.
- Position directs works with managers and employees to carry out procedures ensuring an effective in and out process.
- Supporting Manager of Front Desk - Utilizes interpersonal skills to lead, influence, and encourage others; advocates sound facial and demonstrates honesty/integrity.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals- Manages day-to-day operations i.e. manage dine in booking and keep the record update on daily basis
- Handles complaints and resolving grievances of guests about dine in booking.
- Ensuring Exceptional Guest Service- Provides services that are above and beyond for Guest satisfaction.