The team
Enterprise technology must do much more than keep the wheels turning; it is the engine that drives
functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P;

Your work profile
We are seeking an experienced ServiceNow ITSM /ITM/CSM Developer with 6–9 years of hands-on
experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should
have solid expertise in configuring ITSM workflows, service catalog, integrations, automation using
Flow Designer, and supporting enterprise-scale ServiceNow environments.

Key Responsibilities:
Key Skills:

- ServiceNow SDK (NOW SDK): Local application initialization, metadata

transformation, and scoped application deployment using IDEs such as VS Code

- ServiceNow Fluent: Application metadata, server-side JavaScript modules and thirdparty libraries
- Now Assist for Creator / GenAI: Code generation,



development productivity and

workflow automation

- ITSM: Incident, Problem, Change, Knowledge, Service Catalog and SLM
- Platform Development: Flow Designer, ACLs, server-side/client-side APIs, workflows

and email notifications

- Custom Scoped Application Development
- Testing & Platform: ATF, Reports, Dashboards, Import Sets, Transformations, Update

Sets, System Clone and Upgrades

- Integrations: REST APIs, Integrations and Orchestration

Any graduate

Preferred Skills:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow CIS‑ITSM certification
- Experience with Reporting, Dashboards, and Performance Analytics
- Exposure to ITOM, Discovery, or Cloud integrations
- Experience working in Agile / Scrum environments

📌 Manager | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow
🏢 Deloitte
📍 Bengaluru