Key Responsibilities

- Make outbound calls to prospective patients and follow up on enquiries.
- Handle incoming calls, WhatsApp enquiries and leads.
- Explain physiotherapy services, consultation process and appointment details.
- Understand basic patient requirements and guide them appropriately.
- Schedule and confirm physiotherapy appointments.
- Follow up with patients who have not confirmed their appointments.
- Maintain daily calling and follow-up records in Excel/CRM.
- Coordinate appointment schedules with physiotherapists.
- Follow up with existing patients for repeat sessions where required.
- Handle patient queries politely and professionally.
- Achieve daily/monthly calling and appointment-booking targets.




- Escalate clinical or medical questions to the qualified physiotherapist/doctor rather than providing medical advice independently.

Skills Required

- Excellent communication and convincing skills.
- Valuable telephone etiquette.
- Patient and empathetic approach.
- Solid follow-up skills.
- Basic computer knowledge and MS Excel.
- Comfortable using WhatsApp and CRM/lead-management systems.
- Hindi and English communication required; Marathi preferred.
- Previous experience in healthcare, physiotherapy, hospital, clinic, telecalling or telesales will be an advantage.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Tele counsellor (Nariman Point)
🏢 Formix India
📍 Nariman Point