This is not a function-based role. YOU will be The Founder’s Office and operate across the business - ensuring things move, problems get solved, and standards are maintained.Over time, this role is expected to evolve into a broader leadership position.
What you will work on Customer Experience
· Ensure a high-quality experience across store and Instagram
· Improve responsiveness, follow-ups, and service standards
· Maintain consistency in how the brand is presented to customers
Operations & Execution
· Track orders, vendors, and timelines
· Ensure tasks are completed on time
· Follow through until closure
Brand & Detail
· Maintain high standards of presentation (store, product, content)
· Continuously improve how the brand looks and feels
Founder’s Office
· Work directly with the founder
· Take ownership of problems and solve them end-to-end
· Bring structure where needed,
without overcomplicating
Who this role is for
· 3–5 years of experience in a founders office/luxury retail/hospitality/ high-touch consumer businesses
· Solid ownership and execution ability
· High attention to detail
· Customer-first mindset
· Comfortable working across multiple areas without defined boundaries
· Able to take initiative and also push back when required
· Interested in fashion, retail, or craft-led businesses
Experience in textiles is not required.What this role is not