Location: Delhi
Salary: ₹5 LPA – ₹6 LPA
Experience: Minimum 5 years
Working Days: 6 days a week
Working Hours: 10:00 AM – 6:30 PM
Job Summary
We are looking for an experienced Tele Sales Manager to lead and manage the telesales/call center team. The ideal candidate should have strong experience in outbound sales, inside sales, team handling, CRM, and dialer-based calling processes.
Key Responsibilities
- Manage and lead the tele sales/call center team to achieve daily, weekly, and monthly sales targets.
- Handle and drive outbound sales and inside sales activities.
- Monitor team performance, productivity, conversions, and call quality.
- Develop strategies to improve lead conversion and overall sales performance.
- Track and manage leads through CRM software.
- Monitor calling activities and performance through dialer systems.
- Conduct regular team meetings, provide feedback, and coach team members.
- Set and monitor individual and team-wise sales targets.
- Analyse sales reports and identify areas for improvement.
- Ensure proper follow-up with leads and maintain a robust conversion pipeline.
- Handle escalations and support the team in closing difficult leads.
- Prepare and share regular sales performance reports with management.
Mandatory Requirements
- Minimum 5 years of experience in Tele Sales / Inside Sales / Call Center Sales.
- Outbound sales experience is mandatory.
- Proven experience in managing and handling a call center/tele sales team.
- Hands-on experience with CRM software is mandatory.
- Experience using dialer/calling software is mandatory.
- Strong knowledge of sales targets, lead management, conversion, and follow-up processes.
- Excellent communication, leadership, and team-management skills.