As an Associate Manager, this role involves managing customer grievances by providing root cause analysis and adhering to pre-defined Standard Operating Procedures (SOPs) and Turnaround Times (TATs). You will coordinate with vendors and cross-functional departments to identify process gaps and implement effective solutions.
What does the job entail?
Handle customer communications and provide root cause analysis.
Ensure timely process completion by adhering to pre-defined TATs and SOPs.
Collaborate with cross-functional departments to ensure a smooth customer experience.
Identify process gaps and implement changes for overall improvement.
Manage complex cases to ensure customer satisfaction.
Manage and update Management Information Systems (MIS) as per predefined guidelines to ensure productive departmental operations.
Manage communications with internal stakeholders according to established guidelines.