This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GSOC Engineer based in India.

This is an entry-level service operations role focused on monitoring telecom infrastructure and applications in a 24/7 operational workplace. You will be responsible for identifying incidents through monitoring tools and customer requests, providing first-level technical support, and ensuring timely escalation. The role offers hands-on exposure to telecom operations, IT support, infrastructure monitoring, databases, and Linux environments. You will work with ticketing systems and email-based support channels to acknowledge, investigate, and track customer issues. Strong attention to detail and disciplined incident handling will be essential to maintaining service reliability and customer satisfaction. You will also contribute to operational reporting and keep internal stakeholders informed about incidents, progress, and escalations.



This opportunity is well suited to an early-career engineer looking to build practical experience in telecom service operations and technical support.
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Accountabilities:

• Monitor infrastructure and applications using monitoring tools, alerts, and operational emails to identify incidents and potential service issues.

• Handle customer requests received through ticketing systems and email, ensuring requests are acknowledged and processed according to established procedures.

• Provide first-level technical support by performing initial investigation, troubleshooting, and incident assessment.

• Analyze alerts and reported issues to determine their urgency, impact, and appropriate next steps.

• Escalate alarms, incidents, and unresolved technical issues to the appropriate support level within defined timelines.

• Maintain accurate ticket updates and ensure relevant technical information is documented throughout the incident lifecycle.

• Track customer concerns through to

📌 GSOC Engineer (India)
🏢 Jobgether
📍 India