We are seeking an experienced qualified to lead the design, development, and optimization of ServiceNow platforms, specifically focusing on Technical Service Management (TSM), Configuration Management Database (CMDB), and IT Service Management (ITSM) frameworks. This pivotal role is responsible for architecting robust solutions that streamline IT operations, enhance data integrity, and drive efficiency across the organization's technology landscape. The ideal candidate will bridge the gap between complex technical requirements and business needs, ensuring seamless integration of service management processes with cloud infrastructure and security protocols.
Responsibilities
• Design and implement advanced Service Catalogs, manage Incident and Request workflows, and customize client-side scripts and server-side script includes to meet specific business logic.
• Develop comprehensive reporting suites, interactive dashboards, and leverage Performance Analytics to provide actionable insights into IT service delivery and operational health.
• Extend platform capabilities by integrating IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), and Integrated Risk Management (IRM-GRC) modules.
• Configure and manage cloud environments across AWS, Azure, and Google Cloud Platform (GCP) to support scalable ServiceNow deployments.
• Architect and maintain the CMDB data model, defining Configuration Item (CI) classes, relationships, and data governance policies to ensure a single source of truth.
• Execute complex Discovery processes and configure Service Mapping to automate the identification of infrastructure components and their interdependencies.
• Develop and maintain secure integrations using REST and SOAP web services to connect ServiceNow with external applications and third-party tools.
Requirements
Requirements:
• Possess 8 to 10 years of professional experience within the I
📌 SERVICENOW TSM (Gangadarapalya)
🏢 Vrinda International
📍 Gangadarapalya
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.