At AlgoSec, what you do matters
AlgoSec helps the world’s leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.
AlgoSec is looking for an experienced Technical Support Engineer to join our global Support organization.
For this position, we are specifically looking for a candidate with robust Cloud, Linux, and automation experience who can complement the networking and firewall expertise already existing within the team and support AlgoSec's continued evolution toward SaaS, cloud-based capabilities, and AI integrations.
Reporting to: Support Team Leader / Support Manager
Location: Gurgaon, India – office-based preferred; remote work may be considered
Employment: Direct employment
Responsibilities:
• Provide technical support to AlgoSec customers and partners worldwide via email, phone, and web sessions.




• Troubleshoot technical issues related to product installation, configuration, operation, cloud infrastructure, applications, networking, and security environments.
• Guide customers, partners, and Sales Engineers through technical issues and product-related questions.
• Investigate complex technical problems across cloud, Linux, application, and network environments.
• Work closely with global Support teams, R&D;, Delivery, and Product Management to drive issues to resolution.
• Take ownership of customer issues and manage them through resolution.
• Develop and maintain operational scripts and automations to improve Support efficiency, reduce manual effort, and increase service reliability.
• Document technical findings and maintain and improve the AlgoSec knowledge base.
• Contribute to the continuous improvement of Support processes, methodologies, tools, and automation.

Requirements

What we're looking for:
• At least 3 years of exper

📌 Technical Support Engineer (New Delhi)
🏢 AlgoSec
📍 New Delhi