Role

AGM - OSS & Tools (Lead – Server Ops)

Job Level/ Designation

M2/AGM

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

• Infrastructure Operations is responsible for ensuring the availability, reliability, security, and performance of Infrastructure platforms supporting business-critical applications and services. The role leads infrastructure operations across data center, cloud, storage, backup, database, virtualization, and container platforms while driving operational excellence, automation, governance, and continuous service improvement, collaborate with internal stakeholders and partners, and ensure adherence to SLA’s, security standards, and regulatory requirements.

Key Result Areas/Accountabilities

• Infrastructure Operations Management

• Lead and manage IT infrastructure operations across compute, storage, virtualization, database, backup, and cloud environments.

• Ensure high availability, performance, and operational stability of infrastructure services.

• Drive Incident, Problem, Change,



and Release Management processes in line with ITIL framework.

• Review infrastructure health, risks, capacity, and service performance on a regular basis.

• Ensure timely resolution of critical incidents and minimize business impact.

• Develop and implement operational governance frameworks and standard operating procedures.

• Cloud Platform operation & Database Management

• Manage Red Hat OpenShift Container Platform (RHOCP), Kubernetes, Docker, and hybrid cloud infrastructure.

• Ensure platform lifecycle management, patching, upgrades, and technology refresh activities are executed successfully.

• Oversee operational management of Oracle, PostgreSQL, MySQL, MSSQL, and other enterprise database platforms.

• Ensure database availability, backup, performance optimization, security compliance.

• Storage, Backup, Disaster Recovery, Security & Risk Compliance

• Manage enterprise storage platforms including SAN, NAS, NFS, Object Stor

📌 AGM - OSS & Tools (Pune)
🏢 Vodafoneidea
📍 Pune