Role Purpose
GIH has established strategic priorities across Access to Care, Claims, Customer Services and Complaints, delivered through GIH, IHDS and Tiger Team
initiatives. The Operational Strategy & Effectiveness Analyst supports the delivery of operational improvement activity by analysing performance data,
identifying improvement opportunities and supporting the implementation of sustainable and measurable improvements.
Reporting to the Operations Strategy Execution and Insights Manager, the role plays a key role in supporting the translation of operational insight and
strategic priorities into structured improvement activity. Working closely with operational teams, experience leads and insight colleagues, the role provides
analysis, coordination and reporting support to help improve customer experience, operational performance and ways of working across GIH.
The role contributes to continuous improvement by using data and insight to understand performance, identify opportunities, support decision-making and
help ensure improvement activity delivers measurable outcomes.





Key Responsibilities

Operational Improvement & Effectiveness
• Analyse operational performance, customer insight and process data to identify improvement opportunities.
• Support reviews of existing processes to identify opportunities to improve efficiency, customer experience and operational outcomes.
• Conduct structured analysis and root cause investigation to support recommendations for improvement.
• Support the development and implementation of sustainable process improvements.
• Research best practices and contribute ideas to improve operational effectiveness.
• Support continuous improvement activity aligned to GIH and IHDS strategic priorities.
Insight, Data & Reporting
• Use operational data and customer insight to identify trends, themes and opportunities for improvement.
• Produce analysis, reports and supporting materials to inform decision-making.
• Support governance reporting b

📌 Operating Effectiveness Analyst (Bengaluru)
🏢 The Cigna Group
📍 Bengaluru