Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

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Role SummaryWe are looking for a Shift Lead to run our 24/7 Operations team on a rotational basis. You will be the first point of command during your shift, owning monitoring, incident response, escalations, and handovers for Linux-based production systems. You will guide a team of operations engineers, keep services reliable, and ensure incidents are resolved within SLA with clear communication to stakeholders.

Key Responsibilities
Shift Leadership





• Lead and coordinate the shift team, assigning work and prioritising tickets, alerts, and incidents.

• Run structured shift handovers, ensuring open incidents, risks, and pending changes are clearly documented.

• Act as the escalation point for L1/L2 engineers and make timely decisions during live incidents.

• Mentor and coach team members; support onboarding, training, and skills development.

Incident and Problem Management

• Monitor dashboards and alerts, triage events, and drive incidents through detection, resolution, and closure.

• Manage major incidents: coordinate bridge calls, assign roles, provide regular updates to stakeholders, and escalate to engineering or management as needed.

• Contribute to post-incident reviews and root cause analysis, and track follow-up actions to completion.

Linux Operations

• Perform first- and second-line troubleshooting on Linux servers (RHEL, CentOS, Ubun

📌 Shift Lead (Hyderabad)
🏢 Keyloop
📍 Hyderabad