Location:
Bengaluru, Karnataka, India
Job ID:
R0147472
Date Posted:
2026-10-08
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED
Profession (Job Category):
Human Resources
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity:

The Global Talent Acquisition (TA) Operations Support Specialist serves as the primary point of contact for Talent Acquisition and Onboarding operational support across Hitachi Energy. This role is responsible for managing stakeholder inquiries, maintaining knowledge resources, supporting process and system improvements, and ensuring a positive user experience for recruiters, hiring managers, HR partners, and candidates. The position also plays a key role in driving operational excellence through data analysis, process optimization, stakeholder education, and cross-functional collaboration.

How you’ll make an impact:
• Serve as the first point of contact for TA and Onboarding operational inquiries and provide timely, accurate resolution or escalation.
• Manage support channels and case queues,



ensuring compliance with established service level agreements (SLAs).
• Guide stakeholders to self-service tools, knowledge articles, and standard operating procedures to promote productive issue resolution.
• Escalate complex process or system issues to appropriate specialist teams and ensure effective case handoff and follow-up.
• Create, maintain, and enhance knowledge base content, SOPs, user guides, training materials, and process documentation.
• Identify documentation gaps and recommend improvements based on support trends and stakeholder feedback.
• Communicate effectively with stakeholders, providing updates, managing expectations, and promoting process awareness.
• Support adoption of new tools, processes, and self-service capabilities through stakeholder education and engagement.
• Analyze support metrics and operational data to identify trends, root causes, and opportunities for continuous improvement.
• Monitor

📌 HROps - Global TA Service Specialist I (Bengaluru)
🏢 Hitachi
📍 Bengaluru