Job Title – Decision Science Manager – S&C; GN

Management Level: 07 – Manager
Location: Bengaluru | Gurugram | Mumbai | Kolkata | Pune | Chennai | Hyderabad
Must Have Skills: Agentic AI, Generative AI, LLMs, Contact Centre AI, GCP/Azure/AWS, Data Science, Consulting, RFP/RFI, SOW, Program Delivery
Valuable to Have Skills: UI/UX, CI/CD, DevOps, Enterprise AI Solution Delivery

Job Summary

As a Decision Science Manager within the S&C; GN Customer Service Analytics & Contact Center AI practice, you will manage enterprise AI transformation programs across strategy, solution design, RFP/RFI responses, SOW development, delivery execution and program management. You will drive business development, client engagement while delivering Agentic AI, Generative AI, Conversational AI and LLM-based solutions on GCP, Azure and AWS.

Roles & Responsibilities

· Manage end-to-end Contact Centre AI workstreams from discovery and use-case definition through solution delivery, adoption, value tracking, and transition to operations.

· Translate business challenges into prioritized AI use cases,



requirements, roadmaps, business cases, and measurable improvements in containment, handle time, resolution, quality, customer satisfaction, and cost to serve.

· Design and deliver scalable Agentic AI, Generative AI, LLM, Conversational AI, speech/text analytics, agent assist, automation, and knowledge solutions across cloud, data, integration, security, observability, and responsible AI.

· Develop consulting and commercial deliverables, including assessments, operating-model recommendations, RFP/RFI responses, proposals, SOW inputs, estimates, staffing plans, timelines, risks, dependencies, and acceptance criteria.

· Manage program governance across scope, schedule, budget, quality, resources, RAID, change, benefits, and status reporting; facilitate workshops and align business, technology, data, security, and operations stakeholders.

· Guide cloud AI implementation across GCP, Azure, or AWS and

📌 I&P - GN - SONG - AI & Data - Service - Decision Science - Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru