Experience: 10 to 12+ years in Contact Center as a Service (CCaaS) or UCaaS deployments, with at least 5 years of direct hands-on experience implementing or managing the Five9 platform.
Education: Bachelor s degree in Computer Science, Information Systems, Telecommunications, or equivalent practical experience
Technical Competencies:
Deep understanding of ACD, skills-based routing, and IVR visual script variables
Proficiency in JSON, XML, REST/SOAP APIs, Java Script, and web integration concepts
Robust grasp of VoIP protocols, SIP signaling, WebRTC, and network architecture
Certifications & Skills: Five9 Certified Implementation Partner or Platform Administrator credentials preferred (CCaaS/Salesforce certifications a plus). Strong consultative, communication, and multi-layer troubleshooting skills
📌 Five9 Consultant (Contract) (India)
🏢 Saaki Argus And Averil Consulting
📍 India
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