This is a remote position.

Service Now Certified Technical Architect (CTA)

Job Details

- Employment Type: Contract

- Work Mode: Remote

- Location: Offshore

- Total Experience Required: 10+ years

- Relevant Experience Required: 6+ years of dedicated technical architecture experience designing enterprise-scale Service Now instances

- Mandatory Certification: Service Now Certified Technical Architect (CTA)

Job Summary
We are seeking an elite Service Now Certified Technical Architect (CTA) to lead the strategic platform governance, technical blueprinting, and multi-module design of our global enterprise Service Now footprint. The ideal candidate will possess a deep understanding of software engineering patterns, platform performance constraints, domain separation strategies, and advanced integration frameworks to deliver highly stable, scalable solutions with minimal technical debt.

Key Responsibilities

- Own the overarching technical architecture and programmatic governance framework across complex, multi-instance, or domain-separated Service Now environments.

- Enforce platform health and performance standards, designing custom configurations that strictly respect Service Now governor limits, minimize performance degradation, and protect upgradeability lines.

- Design robust technical integration blueprints, orchestrating real-time data flows between Service Now and external legacy apps or ERP platforms via Integration Hub, custom REST/SOAP web services, and enterprise middleware.

- Review and optimize programmatic foundations,



ensuring custom Java Script scripts, Business Rules, Client Scripts, Script Includes, and complex workflows are engineered for peak efficiency.

- Establish secure platform configurations, defining encryption policies, custom access control lists (ACLs), Single Sign-On (SSO) loops, and instance security hardening rules.

- Lead Technical Architecture Review Boards, evaluating and signing off on custom code modifications, scoped application architectures, and complex data schema dependencies.

- Govern automated release and environment deployment paths, coordinating sandbox synchronization, code reviews, update set deployments, and automated testing suite configurations.

Requirements

- 10+ years of core enterprise IT software engineering experience, with 6+ dedicated years acting as a Technical Architect on the Service Now platform.

- Expert programmatic proficiency in Java Script, AngularJS, Service Now Glide API libraries, HTML/CSS, and structural platform debugging.

- Extensive experience managing large data models, handling millions of operational records, optimizing relational database queries, and managing platform archiving rules.

- Mandatory certification: Service Now Certified Technical Architect (CTA).

Preferred Qualifications

- Service Now Certified Application Developer or Certified Implementation Specialist across multiple core suites (e.g., ITSM, ITOM, SPM).

- Prior experience managing automated release deployment configurations utilizing contemporary Dev Ops pipelines or custom source control integration points.

📌 ServiceNow Certified Technical Architect (CTA) (India)
🏢 FyerX
📍 India