Technical skills 60; Knowledge in industry standards, related to areas defined in: ITIL, Lean Six Sigma, ISO 20000, Dev Ops is a must Good knowledge of cloud technologies, primarily Microsoft Azure & Google Cloud Technologies Understanding of Agile / Scrum / Dev Ops approach to realize business value for the customer Skilled in data analytics through reports to assess process health, identify gaps, and recommend actionable improvements.

Experience managing service management processes, policies, procedures, and guidelines Strong leadership skills and the ability to work effectively with business people and IT operations staff Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the Operations, Product and Development teams, management, and business personnel Professionalism and commitment which includes investing time outside office hours when deemed required Ability to build productive relationships with peers and customers Description of level of Qualifications Bachelor's degree in Information Technology or Computer Science or related discipline or equivalent professional experience 8+ years of experience in IT Service Management, with 60;4+ 60;years professional experience in IT Service Management 60; 60; ITIL 60;Certification is 60;a must: 60; ITIL Managing Professional, Practice Manager certification is a plus Familiarity with ITSM platforms (e.g., Service Now)



Demonstrated ability to engage and brief senior leadership and executives Exceptional Major Incident communication skills and decision‑making skills under pressure Experience/Knowledge Strong understanding of ITIL framework (ITIL certification preferred).

Experience with Service Now or similar ITSM platforms.

Excellent communication and stakeholder management skills.

Analytical mindset with experience in metrics and reporting.

High proficiency in English (spoken and written).

Experience of 60;working in a multi-cultural and multi-vendor environment in a multi-discipline 60;team in multiple country locations with sound knowledge in building effective working 60;relationships. 60; Up-to-date market understanding of cloud technologies 60; Experience in technology architecture in an enterprise environment 60; Experience in ITSM process governance 60; Demonstrable experience with Service Operations 60; A solid understanding of IT / Business processes, 60;challenges, 60;and issues 60; Attention to detail and pride in well-presented and accurate work; Strong problem solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork Must be able to work autonomously and independently with minimal guidance Open to adopting artificial intelligence and keen to identify and implement automation opportunities that improve ITSM process efficiency, governance, decision-making, and service outcomes.

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📌 ITSM Manager - Fully Remote Opportunity (India)
🏢 Zealogics.com
📍 India