Key Responsibilities

Active Directory Administration

- Administer
and support Active Directory Domain Services (AD DS).
- Manage
users, groups, service accounts, computer objects, and Organizational
Units (OUs).
- Troubleshoot
authentication issues related to Kerberos, LDAP, DNS, and Group Policies.
- Monitor
and resolve AD replication issues.
- Manage
Domain Controllers, Sites & Services, FSMO roles, and Trust
Relationships.
- Perform
AD health checks and routine maintenance activities.
- Support
Joiner, Mover, and Leaver (JML) processes.

Microsoft Entra ID (Azure AD)

- Administer
Microsoft Entra ID users, groups, devices, and enterprise applications.
- Manage
and troubleshoot Azure AD Connect synchronization.
- Configure
and support:
- Single
Sign-On (SSO)
- Multi-Factor
Authentication (MFA)
- Conditional
Access Policies
- Self-Service
Password Reset (SSPR)
- Identity
Protection
- Identity
Governance

- Investigate
authentication, sign-in, access, and synchronization issues.
- Support
hybrid identity and federation services.

Microsoft 365 Administration

- Manage
Exchange Online mailboxes and mail-enabled objects.
- Administer
Shared Mailboxes, Distribution Groups, and Microsoft 365 Groups.
- Troubleshoot
mail flow, delivery failures, Outlook, and mailbox-related issues.
- Provide
administration and support for Microsoft Teams.
- Manage
Share Point Online and One Drive access permissions.
- Handle
Microsoft 365 license provisioning and administration.
- Support
Microsoft 365 Security & Compliance features.

Incident & Service Request Management

- Provide
Level 2 support for incidents and service requests.
- Troubleshoot
and resolve complex identity and collaboration-related issues.
- Perform
Root Cause Analysis (RCA) for recurring incidents.
- Collaborate
with L3 teams and Microsoft Support for escalations.
- Ensure
adherence to SLA and operational standards.
- Prepare
and maintain technical documentation, SOPs, and knowledge articles.

Monitoring & Operational Support

- Monitor
AD, Entra ID, and Microsoft 365 service health.
- Participate
in change management and maintenance activities.
- Generate
operational reports and service metrics.
- Support
audits and compliance-related activities.

Mandatory Technical Skills

Active Directory

- Active
Directory Domain Services (AD DS)
- Group
Policy Management
- DNS
& DHCP
- AD
Replication Troubleshooting
- LDAP
& Kerberos Authentication
- Domain
Controller Administration

Microsoft Entra ID

- Microsoft
Entra ID Administration
- Azure
AD Connect
- Hybrid
Identity Management
- SSO,MFA
& Conditional Access
- SSPR
- Identity
and Access Management (IAM)

Microsoft 365

- Exchange
Online
- Microsoft
Teams Administration
- Share Point
Online




- One Drive
for Business
- Microsoft
365 Admin Center
- License
Management
- Mail
Flow Troubleshooting

Scripting & Automation

- Power Shell
Administration and Automation
- User
Provisioning & Reporting Scripts
- Basic
Automation for Operational Tasks

Preferred Skills

- Microsoft
Intune / Endpoint Manager
- Microsoft
Defender for Office 365
- Microsoft
Purview
- Microsoft
Sentinel
- Azure
Administration (AZ-104)
- Hybrid
Exchange Environment
- Service Now
- ITIL
Framework

Qualifications

- Bachelor’s
degree in computer science, Information Technology, or related field.
- 4-8
years of relevant experience in Microsoft Infrastructure Support.
- Experience
supporting enterprise environments with 1,000+ users preferred.
- Strong
understanding of hybrid identity and Microsoft cloud technologies.

Soft Skills

- Strong
analytical and troubleshooting skills.
- Excellent
verbal and written communication.
- Ability
to work independently and handle multiple priorities.
- Customer-focused
approach with strong stakeholder management skills.
- Strong
documentation and knowledge-sharing abilities.

Responsibilities

Key Responsibilities

Active Directory Administration

- Administer
and support Active Directory Domain Services (AD DS).
- Manage
users, groups, service accounts, computer objects, and Organizational
Units (OUs).
- Troubleshoot
authentication issues related to Kerberos, LDAP, DNS, and Group Policies.
- Monitor
and resolve AD replication issues.
- Manage
Domain Controllers, Sites & Services, FSMO roles, and Trust
Relationships.
- Perform
AD health checks and routine maintenance activities.
- Support
Joiner, Mover, and Leaver (JML) processes.

Microsoft Entra ID (Azure AD)

- Administer
Microsoft Entra ID users, groups, devices, and enterprise applications.
- Manage
and troubleshoot Azure AD Connect synchronization.
- Configure
and support:
- Single
Sign-On (SSO)
- Multi-Factor
Authentication (MFA)
- Conditional
Access Policies
- Self-Service
Password Reset (SSPR)
- Identity
Protection
- Identity
Governance

- Investigate
authentication, sign-in, access, and synchronization issues.
- Support
hybrid identity and federation services.

Microsoft 365 Administration

- Manage
Exchange Online mailboxes and mail-enabled objects.
- Administer
Shared Mailboxes, Distribution Groups, and Microsoft 365 Groups.




- Troubleshoot
mail flow, delivery failures, Outlook, and mailbox-related issues.
- Provide
administration and support for Microsoft Teams.
- Manage
Share Point Online and One Drive access permissions.
- Handle
Microsoft 365 license provisioning and administration.
- Support
Microsoft 365 Security & Compliance features.

Incident & Service Request Management

- Provide
Level 2 support for incidents and service requests.
- Troubleshoot
and resolve complex identity and collaboration-related issues.
- Perform
Root Cause Analysis (RCA) for recurring incidents.
- Collaborate
with L3 teams and Microsoft Support for escalations.
- Ensure
adherence to SLA and operational standards.
- Prepare
and maintain technical documentation, SOPs, and knowledge articles.

Monitoring & Operational Support

- Monitor
AD, Entra ID, and Microsoft 365 service health.
- Participate
in change management and maintenance activities.
- Generate
operational reports and service metrics.
- Support
audits and compliance-related activities.

Mandatory Technical Skills

Active Directory

- Active
Directory Domain Services (AD DS)
- Group
Policy Management
- DNS
& DHCP
- AD
Replication Troubleshooting
- LDAP
& Kerberos Authentication
- Domain
Controller Administration

Microsoft Entra ID

- Microsoft
Entra ID Administration
- Azure
AD Connect
- Hybrid
Identity Management
- SSO,MFA
& Conditional Access
- SSPR
- Identity
and Access Management (IAM)

Microsoft 365

- Exchange
Online
- Microsoft
Teams Administration
- Share Point
Online
- One Drive
for Business
- Microsoft
365 Admin Center
- License
Management
- Mail
Flow Troubleshooting

Scripting & Automation

- Power Shell
Administration and Automation
- User
Provisioning & Reporting Scripts
- Basic
Automation for Operational Tasks

Preferred Skills

- Microsoft
Intune / Endpoint Manager
- Microsoft
Defender for Office 365
- Microsoft
Purview
- Microsoft
Sentinel
- Azure
Administration (AZ-104)
- Hybrid
Exchange Setting
- Service Now
- ITIL
Framework

Qualifications

- Bachelor’s
degree in computer science, Information Technology, or related field.
- 4-8
years of relevant experience in Microsoft Infrastructure Support.
- Experience
supporting enterprise environments with 1,000+ users preferred.
- Strong
understanding of hybrid identity and Microsoft cloud technologies.

Soft Skills

- Strong
analytical and troubleshooting skills.
- Excellent
verbal and written communication.
- Ability
to work independently and handle multiple priorities.
- Customer-focused
approach with strong stakeholder management skills.
- Strong
documentation and knowledge-sharing abilities.

Qualifications

Any Degree

📌 Support Engineer – Active Directory (AD), Microsoft Entra ID & Microsoft 365 (India)
🏢 Terrabit Consulting- India
📍 India