Key Responsibilities

- Provide L1/L2 application support for business-critical applications across multiple regions.
- Monitor applications, investigate incidents, and troubleshoot production issues.
- Work in a 24/7 rotational shift model and provide timely incident resolution.
- Analyze application logs and identify the root cause of issues.
- Use SQL for data validation, troubleshooting, and issue analysis.
- Use Bash/Python scripting for troubleshooting, automation, and log analysis.
- Work with Docker/Kubernetes environments for basic application troubleshooting.
- Manage incidents, service requests, and problems using ITSM/ticketing tools.
- Follow ITIL processes for Incident, Problem, Change, and Service Management.
- Perform basic Root Cause Analysis (RCA) and prepare incident documentation.
- Collaborate with development, infrastructure, database, network, and other technical teams.
- Maintain documentation and knowledge articles in Confluence.
- Participate in Agile ceremonies and follow Agile methodologies.
- Track and communicate incident status, resolution progress, and business impact to stakeholders.
- Identify opportunities for process improvement and automation.

📌 Production Support Engineer(contract) (India)
🏢 Saaki Argus And Averil Consulting
📍 India