A Snapshot of Your Day
Lead end-to-end execution of 220 kV GIS/AIS substation projects, ensuring protected, profitable and on-time delivery in compliance with customer, contractual, quality and EHS requirements.

How You'll Make an Impact

• Handle service complaint of EHV Circuit Breakers (72.5 kV to 800 kV) from domestic and international customers.
• Ensure timely response, registration, tracking and closure of customer complaints and service requests.
• Manage installation, testing, commissioning, maintenance, troubleshooting, and emergency breakdown support activities.
• Provide advanced technical guidance for fault diagnosis, root cause analysis and corrective actions.
• Drive customer satisfaction initiatives and implement action plans to improve Customer Satisfaction Index (CSI).
• Prepare, review and approve service reports, method statements, technical assessments, and prepare RCA reports.
• Coordinate with Engineering, Quality, Manufacturing, Supply Chain, Order Management, and Sales teams to resolve customer issues effectively.




• Utilize Power BI and other digital tools for service performance monitoring, reporting, and trend analysis.
• Ensure compliance with company safety policies, quality standards, and customer requirements during all service activities.
• Manage escalations from key customers and ensure timely closure of critical issues.
• Resource planning, tools and equipment requirements for service operations.
• Identify process improvement opportunities and drive continuous improvement initiatives within the service organization.
• Ensure readiness of service resources for emergency site interventions.

What You Bring

• Bachelor's Degree or Diploma in Electrical Engineering.
• 8 to 12 years of experience in EHV Switchgear, Circuit Breakers or power transmission equipment.
• Minimum 5 years of experience in service operation.
• Expertise in installation, testing, commissioning, maintenance, and troubleshooting of high-voltage equipment.
• Sound und

📌 Service Lead (Navi Mumbai)
🏢 Siemens
📍 Navi Mumbai