We are seeking a structured and proactive Team Leader – Operations (Pan India) to support end‑to‑end operational services for a Global Capability Center (GCC). The role oversees a multi‑city team of 4–5 members and is responsible for day‑to‑day operations, vendor coordination, transportation and safety governance, and employee experience services
This role also plays a key part in project execution and PMO governance, including project planning, tracking milestones, maintaining dashboards, driving process improvements, and ensuring standardized operating practices across all India locations
Key Responsibilities
Team/ People Management:
• Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
• Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
• Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
• Serve as the first escalation point for Pan India operational issues and drive timely resolution





Project Management & Continuous improvement:
• Drive small and consistent process improvements across locations to streamline operations
• Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
• Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
• Conduct RCA for operational deviations and implement corrective/preventive actions
• Support key projects related to employee experience, automation, optimization, and vendor rationalization
• Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
• Ensure strict compliance with women’s safety guidelines for night-shift operations
• Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures

Transportation, Employee Safety and Security:
Snacks & Employee Experience Services
• Govern snacks/refres

📌 Team Lead, Global Business Solutions (New Delhi)
🏢 Kroll
📍 New Delhi