Job Track Description:

Responsibilities:

• Provides leadership to managers and senior professional staff

• Adapts and executes functional or departmental business plan

• Manages the activities of first-level managers, supervisors, and/or individual contributors

• Hire, mentor, and develop high-performing support and production control teams

• Manage support of EAS solutions hosted on-prem and on the cloud

• Remain adaptable to changes in priorities with the ability to multi-task

• Implement automation to improve operational efficiency and reduce manual interventions.

• Maintain comprehensive runbooks, SOPs, and operational documentation.

• Use data-driven insights to identify trends, risks, and opportunities for continuous improvement

• Communicate operational status, risks, and improvement initiatives clearly to stakeholders

• Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.

Technical Skillset:

• Experience managing and mentoring a medium sized team

• Experience in metrics led optimization





• Experience in Incident Management and Problem Management

• Hands-on experience supporting large-scale enterprise applications in production environments.

• Exposure to core and IT auditing

• Knowledge of ITIL processes

• Exposure to cloud technologies.

Qualifications:

• A University or college degree in a relevant discipline.

• ITIL Certification

• 5+ years’ experience in people management

• 8+ years’ experience in application support and production control

• Experience in leading teams in application support and helpdesk areas

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every

📌 Manager, App Dev (India)
🏢 Conduent
📍 India