Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.
As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.
Job responsibilities
• Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability, negotiating with peers and executive partners to ensure optimal outcomes
• Drives the adoption of site reliability practices throughout the organization and ensures teams demonstrate site reliability best practices empirically through stability and reliability metrics
• Manage a small team of enthusiastic SREs with varying experiences.
• Accountable for their Annual performance reviews, 1:1 and career development.
• Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
• Ensures your team collaborates with other teams within your specialization and avoids duplication of work where possible
• Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
• Coaches and develops entry to mid-level team members through tailored feedback and growth plans
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
• Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability,