This is a full time on-site role for an Operations Manager at Connect and Heal - CNH Care in Bangalore.
We are hiring for the Occupational Health Clinic (OHC) Dept. The ideal candidate will be responsible for managing an entire portfolio of clinics across cities to ensure smooth operations, with the support of regional teams.
Roles & Responsibilities:
A) P&L; Ownership
-Manage the P&L; for the OHC business while meeting the profitability requirements quarter on quarter
B) Clinical Operations:
-Conduct thorough check on all clinic requirements and ensure smooth operations
-Ensuring the MIS for all clinics is done on time (daily / weekly / monthly)
-Ensure timely audits is done for all clinics
C) Sourcing Requirements:
-Coordinating with central sourcing team on all hiring requirements
-Coordinating with medical governance team on staff training calendar and ensuring smooth trainings
-Track attendance on daily basis and ensuring no service gap
D) Client relationships:
-Managing relationships with PAN India clients and handle client escalations
- Liaising with different stakeholders (Marketing/sales/product) as per business requirement
Qualifications
- Bachelor's Degree (Master’s degree preferred)
- Proficiency in excel and experience in handling large data sets
- Minimum of 5 years of experience
- Excellent communication & interpersonal skills
- Experience in healthcare industry including hospitals, clinics is a plus
Skills:- Clinical Operation, Client Management and Healthcare