Role Overview

The Business Analyst for the CCX Customer Success AI Acceleration workstream partners closely with Engineering, Product Management, and Program teams to translate customer success strategy and AIdriven use cases into clear, actionable requirements that enable scalable delivery. This role sits on the engineering side of the house, acting as a connective layer between business intent, technical execution, and AIenabled platform outcomes.

The Business Analyst ensures that AI acceleration initiatives across the Customer Success Platform are well‑defined, appropriately prioritized, and traceable from business objectives through system design and delivery. This includes refining problem statements, documenting requirements, supporting backlog readiness, and helping teams move quickly without losing alignment or clarity.

Requirements

• Proven experience as a Business Analyst supporting engineering teams, preferably in enterprise, platform, or SaaS environments.

• Strong ability to translate business needs, customer success objectives, and AI use cases into transparent functional and non‑functional requirements.

• Experience working on AI‑enabled or data‑driven products, including concepts such as automation, recommendations, agentic workflows,



or insights powered by analytics.

• Ability to partner effectively with Engineers, Product Managers, Technical Program Managers, and UX to support backlog refinement and delivery planning.

• Experience creating and maintaining artifacts such as user stories, acceptance criteria, process flows, data mappings, and dependency documentation.

• Comfort operating in fast‑paced, iterative delivery environments, supporting AI acceleration efforts where requirements evolve quickly.

• Strong analytical skills with the ability to identify gaps, risks, dependencies, and edge cases early in the development lifecycle.

• Clear written and verbal communication skills, with the ability to align technical and non‑technical stakeholders.

• Familiarity with ServiceNow‑style enterprise platforms, customer success workflows, or complex system integrations is a strong plus.

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field—or equivalent professional experience.

Skills:- Business Analyst, Business Analysis, enterprise Platform, Artificial Intelligence (AI), Stakeholder management, Customer Success, SaaS, SQL and ServiceNow

📌 Business Analyst — CCX Customer Success AI Acceleration (Engineering) (Hyderabad)
🏢 wissen technology
📍 Hyderabad