The Operations Specialist – ESM plays a critical role in supporting the operational excellence of Enterprise Service Management (ESM) processes following the strategic ESM rollout for Medical Services. This position serves as the vital bridge between Global Business Units (GBUs) , Medical Services, and Service Excellence team within Business operations, ensuring seamless integration and operational control.
As the primary point of contact (Medical services internal), this role is instrumental in maintaining the integrity of ESM Medical Service’s core operational model while providing essential technical support and data administration services. The specialist will be responsible for ensuring the ESM platform operates efficiently, enabling Medical Services to maintain full operational control and deliver exceptional service to internal stakeholders.
About Sanofi
We're an R&D-driven;, AI-powered biopharma company committed to improving people's lives and delivering compelling growth.
Our deep understanding of the immune system – and creative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main Responsibilities
ESM Subject Matter Expertise
• Serve as the primary Single Point of Contact (SPOC) for all ESM related activities (Data management in ESM, User guides, Enabling / disabling access, Group management, KB articles etc.) within BO Medical (inc. system enhancements – identifying opportunities for enhancement of the system to ensure it serves the purpose of Medical services – tracking, reporting)
• Act as the guardian and steward of the Medical services ESM model, ensuring its integrity and optimal performance
• Provide expert guidance on system, enhancements and best practices to all functions in BO Medical