Job Title – Decision Science Senior Manager – S&C; GN

Management Level: 06 – Senior Manager
Location: Bengaluru | Gurugram | Mumbai | Kolkata | Pune | Chennai | Hyderabad
Must Have Skills: Agentic AI, Generative AI, LLMs, Contact Centre AI, GCP/Azure/AWS, Data Science, Consulting, RFP/RFI, SOW, Program Delivery
Good to Have Skills: UI/UX, CI/CD, DevOps, Enterprise AI Solution Delivery

Job Summary

As a Decision Science Senior Manager within the S&C; GN Customer Service Analytics & Contact Center AI practice, you will lead enterprise AI transformation programs across strategy, solution design, RFP/RFI responses, SOW development, delivery execution and program management. You will drive business development, client engagement and stakeholder management while delivering Agentic AI, Generative AI, Conversational AI and LLM-based solutions on GCP, Azure and AWS.

Roles & Responsibilities

· Lead end-to-end Contact Centre AI transformations from chance shaping and discovery through solution delivery, adoption, value realization, and transition to operations.





· Convert business challenges into prioritized AI use cases, roadmaps, business cases, and measurable improvements in containment, handle time, resolution, quality, customer satisfaction, and cost to serve.

· Shape scalable Agentic AI, Generative AI, LLM, Conversational AI, analytics, agent assist, automation, and knowledge solutions across cloud, data, integration, security, observability, and responsible AI.

· Own consulting and commercial deliverables, including assessments, operating models, RFP/RFI responses, proposals, SOWs, estimates, staffing, timelines, commercials, risks, and acceptance criteria.

· Direct program governance across scope, budget, quality, resources, RAID, change, benefits, and executive reporting; lead workshops and align senior business and technology stakeholders.

· Build and lead multidisciplinary teams of 10+; coach talent, assure deliverable quality, and drive account growth th

📌 #ACN I&P (Bengaluru)
🏢 Accenture
📍 Bengaluru