Role Summary

We are looking for a hands-on Desktop Engineer to support our end-user computing environment. You will be the first point of technical contact for desktop, laptop, and peripheral issues, handle OS deployments and software installations, and keep our workstations secure, up to date, and running smoothly. The ideal candidate is a dependable troubleshooter with solid hardware and basic networking fundamentals and a service-first attitude.

Key Responsibilities

Desktop and Hardware Support

• Diagnose and resolve hardware faults on desktops, laptops, printers, scanners, docking stations, and other peripherals

• Perform component-level troubleshooting and replacement (RAM, SSD/HDD, power supply, battery, display, keyboard)

• Coordinate warranty claims and repairs with OEM vendors (Dell, HP, Lenovo, etc.)

• Set up current workstations for joiners and recover or re-provision devices for leavers

OS Deployment and Imaging

• Install, configure, and reinstall Windows 10/11 using bootable media, imaging tools, or network-based deployment

• Prepare and maintain standard images,



driver packs, and BIOS/UEFI settings

• Join machines to the domain and apply baseline configuration and policies

• Perform OS upgrades, patching, and driver and firmware updates

Software Installation and Management

• Install, configure, and update standard business applications (Microsoft 365, browsers, PDF tools, VPN clients, collaboration tools)

• Deploy approved software packages and troubleshoot failed installations or licensing issues

• Maintain software and license inventory in coordination with the IT team

• Remove unauthorized or outdated software in line with company policy

Basic Networking Support

• Troubleshoot LAN/Wi-Fi connectivity, IP configuration, DNS, and DHCP issues at the user end

• Use standard tools (ping, tracert, ipconfig, nslookup) to isolate problems

• Assist with network cabling, patching, and connecting printers and network devices

• Support VPN and

📌 Desktop/Infrastructure Engineer (Hyderabad)
🏢 Everest Technologies
📍 Hyderabad