Job Description: Senior Manager, Workplace Operations

Job Details

Job Title

Workplace Service Delivery – Senior Manager

Career Level

CL – 6

Job Family / Function

Workplace Operations

Location

Mumbai

Job Summary

Leads end-to-end workplace service delivery across assigned locations, ensuring safe, compliant, cost-effective, and high-quality Integrated Facility Management aligned to business needs and corporate standards. Oversees vendor governance, engineering services, statutory compliance, corporate real estate coordination, workplace experience, sustainability, EHS, and business continuity while building robust stakeholder partnerships and leading high-performing teams.

Essential Functions and Responsibilities

Integrated Facility Management
- Lead day-to-day workplace operations across assigned locations.
- Govern service delivery partners to meet agreed scope, SLAs, KPIs, and OLAs.
- Run periodic service reviews and drive continuous improvement actions.
- Manage operating and capital budgets in partnership with commercial and site teams.




- Establish a standardized MIS and reporting cadence (weekly/monthly/quarterly) for performance, risks, and compliance.
- Deploy global policy, process, and operating model updates across the locations in scope.

Engineering and Technical Services
- Govern engineering infrastructure, asset uptime, and performance of service partners.
- Drive R&M; planning and OPEX / CAPEX initiatives aligned with safety and sustainability.
- Leverage digital tools (meters, sensors, SLA trackers) to improve service quality.
- Support energy efficiency and sustainability initiatives.

Statutory Compliance and Risk Management
- Ensure compliance with statutory regulations and third-party legal requirements.
- Track and manage license renewals (fire, lifts, building safety, water quality, etc.).
- Maintain HSE documentation and lead responses to statutory, client, internal, and external audits.
- Liaise with Legal, HR, Contract Management,

📌 Workplace Service Delivery Sr Manager (Mumbai)
🏢 Accenture
📍 Mumbai