Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

The Role:

A Fraud Specialist reviews new account purchases with the primary intention of preventing payment fraud by utilizing best judgement, while ensuring a positive, frictionless experience for legitimate customers. This also includes, but is not limited to, reviewing signup information, verifying accounts, and reviewing fraud and chargeback information.



Your success in this role will ensure Newfold Digital is able to maintain compliance with payment fraud regulations, while providing a great customer experience for individuals and
small businesses around the globe.

What you’ll do:

⦁ Quickly process new account signups using various tools, both internal and 3rd party, with the goal of determining if they are legitimate and preventing the approval of fraudulent purchases.
⦁ Proactively work with accounts to recognize fraudulent activity and communicate fraud trends to the fraud team and management.
⦁ Accurately communicate and assist customers with verifying their account as needed, offering a excellent customer service to all customers.
⦁ Complete daily and miscellaneous assigned tasks which may involve, but is not limited to, fraud activity investigation outside of the normal workflow or processing reports using Microsoft Excel and other tools.

Who you are:

⦁ Previous experience with screening customers for p

📌 Fraud Operation Associate (Mumbai)
🏢 Newfold Digital
📍 Mumbai