Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.
Key Responsibilities:





• Handle day-to-day incidents, service requests, and changes for end users within SLA.

• Provide L1/L2 support for voice, voicemail, Contact Center , and trading telephony system.

• Perform user moves, adds, and changes (MACD), including phone provisioning and configuration.

• Troubleshoot call failures, one-way audio, and connectivity issues on Cisco voice gateways and SIP/PSTN trunks.

• Log, track, and follow up on cases with telco service providers during outages or call quality issue , sharing traces and logs as needed.

• Coordinate between the telco, internal network teams, and senior engineers until the issue is resolved.

• Assist with upgrades, patching, and maintenance of the platforms listed below.

• Monitor system health and escalate critical issues to senior engineers.

• Maintain ticket quality, documentation, and knowledge base articles in ServiceNow

• Participate in change win

📌 Sr. Infrastructure Operations (Mumbai)
🏢 Nomura Holdings
📍 Mumbai