Role

Lead - Operation Excellence

Job Level/ Designation

M2/ AGM- Operation Excellence

Function / Department

SNOC/ Operation Excellence

Location

Pune

Job Purpose

Drive network operational excellence by leveraging automation, digital platforms, dashboards, and process optimization to improve efficiency, visibility, and business outcomes. Champion the Five A Principles - Analytics, Accuracy, Approach, Action, and Adaptability by transforming operational challenges into scalable digital solutions and actionable insights, enabling measurable improvements in operational performance, productivity, and service delivery.

Key Result Areas/Accountabilities

• Champion Network Operational Excellence through automation, digital transformation, and continuous process innovation to deliver measurable business outcomes.

• Lead the design and delivery of enterprise-scale digital solutions, including portals, dashboards, and applications, from concept to value realization.

• Convert operational challenges into scalable, data-driven solutions that enhance efficiency, visibility,



decision-making, and performance.

• Own the requirements governance framework, including FRS definition, stakeholder alignment, approvals, and solution adoption.

• Partner with SNOC, Circle Operations, and cross-functional teams to identify opportunities, eliminate inefficiencies, and drive operational improvements.

• Drive data-led decision making by developing actionable insights, KPI frameworks, and performance management dashboards.

• Solve complex operational problems through root cause analysis, process redesign, and sustainable corrective actions.

• Institutionalize the Five A Principles (Analytics, Accuracy, Approach, Action & Adaptability) to foster a culture of operational excellence, innovation, and continuous improvement.

Core Competencies, Knowledge, Experience

• Robust understanding of network operations and operational excellence practices.

• Experience in automation, dashboa

📌 AGM - Operation Excellence (Pune)
🏢 Vodafoneidea
📍 Pune