Relay Product Excellence (RPE) is the human judgment layer of the Relay network, the team that steps in wherever technology and automation stop short. When a carrier's identity can't be confirmed by a model, when a driver's route raises a safety flag, or when a bad actor slips past enforcement, it is RPE that investigates, decides, and acts. Partnering with Relay Safety & Trust, Relay Central, Transportation Financial Systems, Relay Supply Product & Tech, and Yard & Fleet Tech, we protect Carriers, Drivers, and Amazon Relay globally, turning the exceptions that automation can't yet resolve into trusted, defensible outcomes at scale.
We are looking for a results-oriented, customer-obsessed, data-driven leader who is passionate about innovating and optimizing across people, processes, and technology to build a world-class risk-operations team. The ideal candidate is a leader with a proven track record of inspiring leaders and their teams to deliver big results in an investigation operation workplace.



They continuously improve operational efficiency through strong prioritization and communication skills and the ability to navigate ambiguity. They foster a culture of innovation — inspiring their org to identify process and technology improvements that complement operational excellence and raise investigation quality. They index high on people development and believe at their core that leaders operate at all levels of an organization. The ideal candidate also demonstrates strong judgment in sensitive, high-stakes casework — they understand how to build defensible investigation standards, develop their managers to coach beyond transactional case closure, and drive decisions that balance false-positive risk against network safety and compliance.

1) Operations: The candidate must drive results in a investigation operation environment, leading their managers and stakeholders to meet operational metrics of quality, productivity, decision accuracy, and service levels. They

📌 Operation Manager II, Relay Product Excellence (Bengaluru)
🏢 Amazon
📍 Bengaluru